Privacy Policy

Club Couture Privacy policy

This privacy policy describes how your personal information ( device information and order information) are collected, used and shared when you visit or make a purchase from www.clubcouturehairextensions.com ( this ‘site’)

As the controller of your personal data we are committed to protecting your privacy and personal information and will be clear and transparent in order to make it easier for you to understand the information that we collect and how this information is used. 

The policy includes the following information

  • The personal data that we collect about you through any processes used through online services, telephone communications, website enquiries
  • How We collect that data
  • How we use that data
  • Your rights 

What data we collect

The information that we collect, use and store on you includes personal data such as:-

Your identity including your name, birth date, address, email address, billing address, delivery address, telephone number. Gender, region, frequency of visits, Feedback, comments

Payment details used when making transactions

Profile data such as username, passwords,

Preferences, feedback and survey responses

When you visit this site we automatically collect information  (device information’)about your device including information about your I.P address, web browser, time zone and some of the cookies that are installed on your device. Whilst browsing the site we collect information about the website pages and products that you viewed, and the website terms referred you to the site. This may include information on how you interact with the website. 

How we collect your data

We collect data when you:-

Make a telephone or email enquiry

Make a purchase or attempt to make a purchase

‘Order information’ such as name, email address details, shipping and payment details, telephone and credit card numbers.

Visit our website

Submit reviews

Sign up to our mailing list

Engage with us via social media

Attend any of our events

Enter competitions

Through referrals

Website enquiries 

How we use your data

We use your data to: -

Communicate with you

Improve our products and services

For Marketing and promotions

To keep you updated with special offers

To provide you with the right product for you

To maintain and update our records

Screen orders for potential risk or fraud

Records of payment information in line with tax law and audit

To provide a resolution to any complaints made by yourself or Club Couture

To analyse data for individual profiling to understand the best way to communicate with you. Including segmentation details such as geography, demographics, or behaviour 

Your rights

You have the following rights over your personal data:-

The right to more detailed information as to how and why of the processing

The right to know what’s been collected and how it’s been processed.

The right to transfer data from one electronic processing system to another

The right to make changes to inaccurate data

Right to ask for data to be deleted under certain circumstances

The right to be notified if data is compromised

The right to request a copy of information that we hold on you

If you subscribe to any of our services you may unsubscribe at any time

If you wish to exercise your rights regarding any of the above you may contact us via email info@clubcouturehairextensions.com, we may need to confirm your identity to make sure that we are accessing the right data.

Where we use the data for direct marketing including profiling for direct marketing purposes, however this does not apply if we are required to process the data for contractual or legal requirements

When you give consent, you reserve the right to opt out at any time by emailing info@clubcouturehairextensions.com

 How long will we keep your data?

Personal information will be kept until as long as deemed necessary

If you opt out of any of our marketing communications we keep a record of the request indefinitely in order to make sure we do not continue to send you direct marketing at any time, unless you choose to opt in at any time. 

Data breech

The privacy and security of your data is important to us, we will report any unlawful data breech of data held on our website, booking system, to any and all relevant persons and authorities within 72 hours of the breech if it is apparent that personal data stored has been stolen. 

Website

We will continue to update our website with any relevant information or changes to our Private policy.

Cookies

Cookies are small files which are stored on a user’s computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by web server or the client computer. They may be used to track your return visits to the website. You may block cookies via your browser however this may prevent you from access to certain features of the website. 

Third Party data processor

We will not sell your information to any third-party websites

In cases where we use a third party to process personal data on our behalf, rest assured that these have been carefully chosen and all of them comply with the legislation set out above

Our online store is hosted powered by shopify, to read how shopify use your personal details go to https://www.shopify.com/legal/privacy

Where needed we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we request we receive, or to otherwise protect our rights.