As the controller of your personal data we are committed to protecting your privacy and personal information and will be clear and transparent in order to make it easier for you to understand the information that we collect and how this information is used.
The policy includes the following information
- The personal data that we collect about you through any processes used through online services, telephone communications, website enquiries
- How We collect that data
- How we use that data
- Your rights
What data we collect
The information that we collect, use and store on you includes personal data such as:-
Your identity including your name, birth date, address, email address, billing address, delivery address, telephone number. Gender, region, frequency of visits, Feedback, comments
Payment details used when making transactions
Profile data such as username, passwords,
Preferences, feedback and survey responses
When you visit this site we automatically collect information (device information’)about your device including information about your I.P address, web browser, time zone and some of the cookies that are installed on your device. Whilst browsing the site we collect information about the website pages and products that you viewed, and the website terms referred you to the site. This may include information on how you interact with the website.
How we collect your data
We collect data when you:-
Make a telephone or email enquiry
Make a purchase or attempt to make a purchase
‘Order information’ such as name, email address details, shipping and payment details, telephone and credit card numbers.
Visit our website
Sign up to our mailing list
Engage with us via social media
Attend any of our events
How we use your data
We use your data to: -
Communicate with you
Improve our products and services
For Marketing and promotions
To keep you updated with special offers
To provide you with the right product for you
To maintain and update our records
Screen orders for potential risk or fraud
Records of payment information in line with tax law and audit
To provide a resolution to any complaints made by yourself or Club Couture
To analyse data for individual profiling to understand the best way to communicate with you. Including segmentation details such as geography, demographics, or behaviour
You have the following rights over your personal data:-
The right to more detailed information as to how and why of the processing
The right to know what’s been collected and how it’s been processed.
The right to transfer data from one electronic processing system to another
The right to make changes to inaccurate data
Right to ask for data to be deleted under certain circumstances
The right to be notified if data is compromised
The right to request a copy of information that we hold on you
If you subscribe to any of our services you may unsubscribe at any time
If you wish to exercise your rights regarding any of the above you may contact us via email email@example.com, we may need to confirm your identity to make sure that we are accessing the right data.
Where we use the data for direct marketing including profiling for direct marketing purposes, however this does not apply if we are required to process the data for contractual or legal requirements
When you give consent, you reserve the right to opt out at any time by emailing firstname.lastname@example.org
How long will we keep your data?
Personal information will be kept until as long as deemed necessary
If you opt out of any of our marketing communications we keep a record of the request indefinitely in order to make sure we do not continue to send you direct marketing at any time, unless you choose to opt in at any time.
The privacy and security of your data is important to us, we will report any unlawful data breech of data held on our website, booking system, to any and all relevant persons and authorities within 72 hours of the breech if it is apparent that personal data stored has been stolen.
We will continue to update our website with any relevant information or changes to our Private policy.
Cookies are small files which are stored on a user’s computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by web server or the client computer. They may be used to track your return visits to the website. You may block cookies via your browser however this may prevent you from access to certain features of the website.
Third Party data processor
We will not sell your information to any third-party websites
In cases where we use a third party to process personal data on our behalf, rest assured that these have been carefully chosen and all of them comply with the legislation set out above
Our online store is hosted powered by shopify, to read how shopify use your personal details go to https://www.shopify.com/legal/privacy
Where needed we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we request we receive, or to otherwise protect our rights.